_Financial Aid Coordinator (2 positions)
To manage selected financial aid services, including student loans, unofficial withdrawals, and R2T4 calculations, state grants and scholarships, and Columbia State Foundation scholarship awarding. This position is also responsible for reconciling state awards and scholarships with the Tennessee Student Assistance Corporation. In addition, this position is also responsible for performing verification on files that are selected by the U.S. Department of Education and default management initiatives.
•Work as part of Financial Aid Office team to deliver high-quality customer service for students seeking financial aid at the Columbia campus.
•Manage the awarding of all state grants and scholarships including but not limited to HOPE, Tennessee Promise, Tennessee Reconnect, and TSAA.
•Maintain any appeals for state awards and sent to internal review board for approval/denial and contact students with results.
•Work closely with IT and Records staff to determine when students unofficially withdraw from classes.
•Perform Return to Title IV calculations according to federal regulations for students who officially and unofficially withdraw from school
•Serve as liaison with Business Services for the return of these Title IV funds
•Revise students’ Costs of Attendance and financial aid awards based on status after census date
•Work with Records to ensure any change or major/grade that may affect financial aid are considered.
•Determine eligibility for state programs and make awards in Banner in compliance with federal and state regulations.
•Certify all state grants and scholarships within e*GRandS to ensure awarding properly.
•Reconcile all state awards with the Tennessee State Assistance Corporation after every term.
•Manage the student loan awarding programs
•Determine eligibility for student loans and make awards in Banner in compliance with federal regulations
•Determine eligibility for Federal Supplemental Educational Opportunity Grant and make awards in Banner in compliance with federal regulations
•Perform verification on student files that are selected by the U.S. Department of Education
•Maintain an ongoing understanding of the federal regulations regarding verification to ensure each file is processed correctly
•Maintain an ongoing understanding of federal and state regulations regarding scholarships and grants to ensure each file is processed correctly.
•Maintain a default management plan for Columbia State. Counsel students regarding budgeting, loan management, satisfactory academic progress or other special circumstances.
•Resolve student problems, seeking another authority if necessary.
•Provide quality service to achieve customer satisfaction by promptly responding to student inquiries.
•Monitor the Financial Aid e-mail to ensure questions and concerns are answered in a professional and timely manner.
•Manage student worker timesheets and approvals through Self-Service.
•Post awards for athletes based on NLIs.
•Work with the Columbia State Foundation and the scholarship committee to award foundation and institutional scholarships.
•Meet with walk-in students individually and be willing to set up appointments when necessary.
•Efficiently operate a personal computer and associated software (Outlook, Word, Excel, etc.) and Ellucian’s Banner Financial Aid Module
•Participate in various activities held on – and off – campus such as New Student Orientation, Study-Abroad workshops and Financial Aid Nights.
•Maintain files accurately, in paper and electronically
•Handle multiple tasks simultaneously
•Problem-solve difficult situations
•Assist the Director with ongoing projects
•Perform other job-related duties as assigned
Requirements of the Position
Education, Training, and Experience Required:
•Bachelor’s degree required.
•Two years of full-time work experience in either higher education, financial aid, and/or customer service/business related experience
Additional Preferred Qualifications
•Two years full time experience in a college student services environment.
•Familiarity with Banner Student Information System
Hiring Salary Range $29,530 - $38,420
Open Until Filled: Yes
Requisition Number: req2805