TBR - The College System of Tennessee

Job Details

.Financial Aid Officer I 

Position Summary: Assist with the administration of financial aid programs providing eligible students with funds to attend college. 

Duties and Responsibilities: Assist in the administration, awarding, and coordination of aid. Counsel students regarding available aid, application, and regulations. Adhere to federal, state, and institutional policies and procedures. Determine student eligibility using need analysis and other documents. Evaluate documentation provided by student and parents; perform verification and conflicting data resolution. Periodically evaluate and amend policies and procedures to ensure compliance with federal and state regulations. Participate in ongoing study, training and professional development activities to stay abreast of changing federal and state regulations to ensure compliance. Counsel students regarding the impact of withdrawal or dropped classes on their continued eligibility. Perform Return to Title IV analysis and notify students of their federal overpayments and institutional liabilities. Use professional judgment to review unusual student circumstances and supporting documents on a case-by-case basis to make exceptions to federal and state eligibility rules when appropriate. Resolve student eligibility issues such as drug convictions, loan defaults, grant overpayments, SSN discrepancies, lack of selective service registration, citizenship and immigration status, tax filing status, and reported tax information. Review student grades to ensure that Satisfactory Academic Progress has been maintained. Prepare reports to federal and state agencies. Certify Vocational Rehabilitation and WIA needs assessment forms. Assist with evening and off-campus workshops and presentations. Serve as backup to Financial Aid Assistants as needed. Other duties as assigned by the Director of Financial Aid or Financial Aid Coordinator.

Supervisory Responsibilities: Assign, review, and evaluate the work of one student worker. 

Knowledge, Skills, Abilities, and Work Characteristics: Strong interpersonal and public relations communication skills; ability to effectively communicate using written and verbal skills. Ability to perform basic math functions such as addition, subtraction, multiplication, and division; ability to perform calculations related to financial aid information as needed. Proficiency with Microsoft Office applications. Banner database, EDE, COD, SQL, ARGOS and UC4 experience or knowledge is a plus. Reasoning ability required in decision making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations and performing various tasks. Office administration, public relations, customer service, time management, organizational, and scheduling skills required. Must be able to exercise ethics and maintain confidentiality.

Required Qualifications: Bachelor's degree is required. One to two years of direct financial aid experience, or equivalent experience in a related field.

Preferred Qualifications: Applicable experience from a post-secondary education institution.

Working Conditions: Working conditions are that of a normal working office environment. Lifting of 10-15 pound on a daily basis, constant computer work, standing, and sitting for long periods is required.


Open Until Filled: No

Openings: 1

Pay Rate: $43,394

Closing Date: 7/10/2019

Note: This position will close at 5:00 PM CST on the above date.

Note: To be considered for this position we require an attached resume, cover letter, and unofficial transcripts.

TBR - The College System of Tennessee